After you place your order, you will receive a confirmation email outlining the contents of your order. If you listed any special requests in your order, you may receive another email confirming whether or not we can fulfill your requests. Please respond to this email or we will not begin preparing your order. 

Once your order is prepared, you will receive a shipping confirmation email. a tracking number will be provided; we highly suggest tracking your package in order for you to pick it up as soon at it arrives. We will also track your package and notify you once it has been delivered. We do this to ensure your bonbons are not sitting out too long, especially in the summer.

If you have chosen delivery and live near Ellicott City, Maryland, please note that we may personally deliver your order ourselves, rather than through the USPS, for more efficient delivery. However, shipping costs will not be reduced at checkout, as they cover the costs of packaging, gas, etc. 

If you have chosen curbside pickup at checkout, please note that we are located in Ellicott City, Maryland. Please wait for an email notification before picking up your order. Pickup instructions can be found at checkout, the thank you page, and in the order confirmation email. They will also be enclosed in the pickup notification email.

 

Once placed, orders may not be canceled and refunds will not be given.

 

When ordering from Bonbons by Bisma, I agree to the following:

  • I understand that decorations may vary according to the available garnishes

  • If I have any questions or concerns regarding allergens, I will refer to the product info pages or I will contact Bonbons by Bisma directly.

  • I will indicate any allergies in the "add a note" section at checkout and will wait for confirmation on whether I can be accomodated.

  • I will not hold Bonbons by Bisma responsible for any allergic reactions.

  • I understand that if any special requests cannot be fulfilled, I will stay in communication with Bonbons by Bisma until a decision has been made regarding the order.

  • I understand that if I do not respond to the communications regarding special requests, Bonbons by Bisma will not begin preparing the order.,

 

Bonbons by Bisma agrees to maintain high standards in respecting the privacy rights of our customers and to those visiting our website. To ensure your privacy rights are not violated, Bonbons by Bisma has instituted policies and procedures as outlined below.

By entering and using this website, you acknowledge and agree that the following privacy policy is part of the terms of service and that you agree to Bonbons by Bisma's privacy policy and to be bound by it. Bonbons by Bisma reserves the right to change the terms of service, including this privacy policy, at any time, without advanced notice. Any changes to our privacy policy will be posted on this page so that you are aware of what information we collect, how we use it, and under what circumstances we disclose it.

When you send an email to us or view the website, you consent to receive email communications from us in response. Bonbons by Bisma may communicate with you by email, or by posting notices on our website. All communications with us become the property of Bonbons by Bisma.

We collect your personal information when you sign up for our newsletter, mailing list or choose to be notified of any special offers or contests that we may be running. We do this with intent to provide better services to you. We may gather information to determine the areas of our website that you view. We may use this information to improve your experience on bonbonsbybisma.com, to market our baked goods. We may share your information without personal details to companies assisting us in serving you better. These companies must agree to protect your private information in a manner similar to our privacy policy.

We do use your information to better understand how you navigated through our website and how to improve it. We will use your personal information to process orders and to comply with any legal requirements.

We may also use your purchase information to determine which baked goods you purchased and to offer you other baked goods that we think may interest you. Your payment information is never saved or stored. 

Your email address is used to correspond with you about any orders, offers, etc. You may opt out of receiving any offers, newsletters, etc. by clicking on the "unsubscribe" link.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of the State of Maryland.

If you have any comments or questions about Bonbons by Bisma's privacy policy, please email us at bonbonsbybisma@gmail.com

Ellicott City, Maryland 21042

bonbonsbybisma@gmail.com

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